1. Purpose
1.1 This Refund & Payment Policy outlines the terms governing professional fees, payments, third-party costs, and refund eligibility in relation to services provided by ACCLRT.
1.2 ACCLRT operates as an independent advisory and consultancy firm providing corporate structuring, company establishment support, and related professional services.
1.3 Fees charged represent compensation for the time, expertise, advisory services, and administrative efforts invested in each client engagement.
2. Nature of Services
2.1 ACCLRT provides advisory, consultancy, corporate structuring, company formation assistance, regulatory facilitation, and related professional services.
2.2 ACCLRT acts solely as an independent advisory and facilitation service provider and does not act as a governmental authority, licensing authority, regulator, or financial institution.
2.3 Any approvals, licenses, registrations, permits, visas, or related outcomes are issued solely at the discretion of the relevant government authorities, regulatory bodies, banks, or other competent third parties.
2.4 ACCLRT does not guarantee the approval, issuance, processing time, or success of any application, process, or outcome.
3. Professional Fees and Payment Terms
3.1 Professional fees are payable as stated in the applicable quotation, proposal, or invoice issued by ACCLRT.
3.2 Unless otherwise agreed in writing, all professional fees must be paid in full and in advance prior to the commencement of services.
3.3 ACCLRT may, at its sole discretion, accept post-dated cheques or other approved payment guarantees covering the full amount of agreed fees.
3.4 All professional fees paid to ACCLRT represent compensation for advisory services, consultancy, administrative work, expertise, and time invested in the client engagement.
3.5 The client shall bear all bank transfer fees, remittance charges, and transaction-related costs associated with payments.
4. Refund Policy
4.1 Professional fees paid to ACCLRT are strictly non-refundable and non-transferable once services have commenced.
4.2 Consultancy and advisory fees are treated as advance professional fees and are deemed earned against the time, expertise, and resources allocated by ACCLRT.
4.3 Any success fee, brokerage fee, referral fee, commission, advisory fee, or similar compensation once earned shall not be refundable.
4.4 ACCLRT reserves the right to reject any refund request including, but not limited to, the following circumstances:
a. Services have already commenced or been partially performed.
b. The client withdraws from the service engagement.
c. The client fails to provide required information or documentation.
d. An application or request is rejected by a government authority, regulator, or financial institution.
e. Delays or rejection occur due to regulatory requirements or client non-compliance.
5. Government and Third-Party Fees
5.1 Certain services may require payments to government authorities, regulatory bodies, banks, vendors, or other third-party institutions.
5.2 Such fees may include but are not limited to:
a. Government authority charges.
b. Licensing and regulatory fees.
c. Immigration or compliance authority fees.
d. Bank application or processing fees.
e. Vendor or service provider payments.
f. Legal or attorney fees.
g. Disbursements made on behalf of the client.
5.3 All such third-party payments are non-refundable once submitted or incurred, unless otherwise determined by the relevant authority or service provider.
5.4 Refunds relating to such payments shall be governed solely by the refund policies of the relevant authority or third party.
5.5 ACCLRT shall not be responsible for any refusal, delay, or non-refund issued by such authorities or third parties.
6. Client Responsibilities
6.1 The client is responsible for ensuring that all information, documentation, and disclosures provided to ACCLRT are accurate, complete, and truthful.
6.2 The client must comply with all applicable laws, regulatory requirements, and disclosure obligations, including the provision of Ultimate Beneficial Owner (UBO) information where required.
6.3 ACCLRT shall not be responsible for delays, penalties, losses, or rejection of applications resulting from inaccurate, incomplete, or misleading information provided by the client.
7. Suspension of Services
7.1 ACCLRT reserves the right to suspend or discontinue services if any outstanding payments remain unpaid or if required documentation is not provided.
7.2 Services will resume only upon settlement of all outstanding amounts and fulfillment of documentation requirements.
8. Limitation of Liability
8.1 To the fullest extent permitted under the laws of the United Arab Emirates, ACCLRT shall not be liable for any indirect, incidental, or consequential losses including but not limited to loss of profit, revenue, business opportunity, or goodwill arising from services provided.
8.2 ACCLRT’s total liability in connection with any claim arising from its services shall not exceed the professional fees paid by the client for the specific services giving rise to the claim.
9. Client Indemnity
9.1 The client agrees to indemnify, defend, and hold harmless ACCLRT, its directors, employees, consultants, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses arising from:
a. Information or documentation provided by the client.
b. Any misrepresentation or omission by the client.
c. The client’s failure to comply with applicable laws or regulatory requirements.
d. Actions taken by ACCLRT based on instructions or information provided by the client.
10. Regulatory Compliance
10.1 ACCLRT complies with applicable Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Know Your Customer (KYC) regulations.
10.2 ACCLRT reserves the right to request any information or documentation necessary to satisfy regulatory or compliance requirements.
10.3 ACCLRT may suspend or terminate services if the client fails to provide required compliance documentation or where regulatory concerns arise.
10.4 ACCLRT may decline to act for any client where required by law, regulatory obligations, or internal compliance policies.
11. Force Majeure
11.1 ACCLRT shall not be liable for any delay or failure in the performance of its obligations where such delay or failure results from events beyond its reasonable control.
11.2 Such events may include but are not limited to:
a. Government actions or regulatory changes.
b. System outages or technical failures.
c. Natural disasters or emergencies.
d. Pandemic events.
e. Banking or authority processing delays.
12. Engagement Termination
12.1 Either ACCLRT or the client may terminate the engagement by providing written notice.
12.2 ACCLRT reserves the right to terminate services immediately if:
a. The client breaches these terms.
b. Required payments are not made.
c. Compliance or regulatory concerns arise.
d. The client provides false or misleading information.
12.3 In the event of termination, all professional fees paid remain non-ref
13. Pricing Adjustments
13.1 All service prices, government fees, and third-party charges are subject to change without prior notice due to regulatory updates, authority revisions, or external cost adjustments.
14. Governing Law
14.1 This Refund & Payment Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.
14.2 Any dispute arising in connection with this policy shall fall under the jurisdiction of the competent courts of the United Arab Emirates.
15. Policy Updates
15.1 ACCLRT reserves the right to update or modify the Refund & Payment Policy at any time.
15.2 Updated versions of this policy will be published on the Website and will become effective immediately upon posting.
16. Contact Information
16.1 If you have any questions regarding the Privacy Policy, you may contact ACCLRT at [email protected]